WARRANTY POLICY

Issuing time:2020-12-06 15:47

PLEASE KEEP DOLL AWAY FROM FIRE.HEATER OR ANY PLACE WITH HIGH TEMPERATURE TO VOID DEFORMATION.PLEASE PLACE IN A COOL AND DRY PLACE.


▲DO NOT WIPE THE DOLL WITH THINNER,BENZENE,ALCOHOL.ETC,WHICH COULD DAMAGE THE SURFACE OF THE PRODUCT;


THE ABOVE DAMAGE WILL NOT BE CONSIDERED AS PRODUCT DEFECT AND HENCE REPLEACEMENT WILL NOT BE PROVIDED


▲THE RECEIPT IS NECESSARY FOR CUSTOMER SUPPORT SERVICES.AFTER SALES SERVICES WILL ONLY BE PROVIDED FOR FIRST-HAND PURCHASE VIA OFFICIAL DEALERS.


▲WARRANTY POLICY


Although we make every effort to ensure the quality of our products, our dolls and collectibles are hand made and problems do occur from time to time.

The following text outlines the details of this warranty program, including procedures to follow in case of defective products and missing parts.

When you encounter problems with your doll, please contact your DEALER.


◇Defective Bodies

We will replace the body of our dolls (within the one-year warranty time period) should a proven damaged and cannot be used . This warranty will not cover doll has been out of packaging for more than 30 days, user induced defects resulting from abusive twisting and bending of limbs, dropping or mishandling the bodies, or damages from chemicals such as acetone.


◇Defective Garments and Accessories

The use of 100% natural fabrics and materials is often an integral part of the manufacturing of our products. Due to the very nature of these components, variations will naturally occur and are not defects. Our warranty will not cover variations in fabric and user induced defects, only covers actual manufacturing defects (i.e. broken zippers, damaged accessories).


◇Facial Screenings

The majority of our dolls are screened by hand. Although our factory tries to keep an overall consistency in the manufacturing process, due to the size and intricacy of our dolls’ facial screenings, variations will occur in facial paint, and is not a defect. If you feel your doll’s facial screening has a true and major defect, please contact us. However, please note that each request will be treated on a case-by-case basis and that we reserve the right at our sole discretion to refuse replacement if we deem the variation to be non-defective.


▲WARRANTY FAQS:


◇To help us serve you faster, please include a clear picture of the issue to your dealer.


◇There is a problem with my doll, I sent you a message on Facebook, but no one responded to me

Our company is in mainland China, due to the legal restrictions on the Internet, we may not be able to receive your information normally, please try to contact your dealer first


◇My exquisite doll arrived in a dented or creased box; can you send me a new one?

No. Our warranty only covers the actual product contained inside the package, not the packaging the product comes in.


◇My item is damaged and needs to be sent to dealer's address. Will you cover my shipping fees?

Whenever possible, dealer will send you replacement parts without you having to return anything, but it may takes some time for the replacement to arrive at the distributor from China, and dealer may combined shipping the replacement item with your new order.


◇My product is clearly damaged inside its box. I collect MIB/NRFB dolls only (I don't de-box by dolls), can I get a complete replacement?

Again, our items are produced in extremely small quantities. Replacing complete NRFB items may prove to be difficult


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